refund policy

we offer refunds on eligible purchases under the following conditions:

• the refund request is submitted within 24 hours of the original transaction
• ego is not functioning as described on our website due to a verified technical issue on our end
• you have not previously received a refund for ego

refunds will not be issued in the following situations:

• more than 24 hours have passed since the transaction
• you changed your mind or no longer wish to use the service
• your account was terminated due to a violation of our terms of service
• you purchased the wrong tier or made duplicate transactions intentionally

to request a refund, please contact us through our support server or email contact@ego.skin within 24 hours of your transaction. include your:

• discord username and user id
• proof of purchase or payment confirmation
• reason for the refund request

approved refunds are processed through our payment provider and typically appear on your original payment method within 5-10 business days, depending on your bank or card issuer.

initiating a chargeback without first contacting us will result in immediate and permanent termination of your ego access. we encourage you to reach out to our team first - we are happy to resolve any issues fairly.

for refund requests or questions, contact us through our support server or email contact@ego.skin.